Coronavirus – Questions and Answers

 

These questions have been compiled to help our clients and customers understand Dynamic Planner’s business continuity preparedness arising from the Coronavirus / Covid-19 outbreak.

We recognise that this is a time of genuine concern and want to let you know that Dynamic Planner will continue to support you, your businesses and your customers. We are extremely confident that all services will remain available, during these unprecedented times.

As Dynamic Planner is a web-based service, you can access it from your house – and we will continue to provide our services to you during normal working hours.

At Dynamic Planner, we are fortunate that our usual way of working allows for all our team members to work remotely as a matter of course. Our existing communication technologies and infrastructure allow this to happen with minimal disruption or loss of efficiency. The ‘Questions and Answers’ below will give you a deeper understanding of our preparedness.

Question: Can I be confident that Dynamic Planner will continue to be available in line with the existing Service Levels?

Answer: Yes, the provision of the Dynamic Planner application will continue to be provided as usual, with no change to the existing Service Levels. The running of our core service is supported remotely as a matter of course by our team of Analysts, IT Infrastructure Specialists, Software and Test Engineers, all of whom are now operating remotely.

Question: Can I be confident that the Dynamic Planner Fund Risk Rating and other Investment Services will continue to be maintained in line with the existing Service Levels?

Answer: Yes, the provision of the Dynamic Planner Investment Services will continue to be provided as usual, with no change to the existing Service Levels. The analysts who provide these services work remotely as a matter of course, with all the tools they require being available outside of the office.

Question: Will I still be able to contact the Dynamic Planner team for help and support?

Answer: Yes, all our existing contact channels (email, website, and telephone) will continue to operate as normal with no change to our working hours. Our team will continue to be available to support you given that our team is able to work remotely. Our phone system allows both our general numbers and direct dial numbers to be routed to team members wherever they are working.

Question: Will I still be able to get started on Dynamic Planner and / or undertake training on Dynamic Planner?

Answer: Yes, our Client Success team are all able to work remotely. This includes setting up new users and delivering web-based training (which is business as usual).

Question: Will current customer specific projects continue to be implemented?

Answer: Yes, all Dynamic Planner team members involved in the delivery of client projects can work remotely. There may need to be fewer face-to-face meetings, depending on how the situation develops. However, we are already familiar with audio / video conferencing technologies (like Microsoft Teams) on a day-to-day basis for such circumstances.