Client Success Associate

About this job

Job type: Full-time
Location: Reading. Up to 100% remote in the UK

Job description

About the role:

 

To ensure our clients understand the full breadth of our offering and provide relevant support, guidance and training (phone, Webex, onsite).

The role will be varied. You will be the first point of contact for our clients via the telephone and via incoming cases into the Salesforce support queue. You will be at the centre of the whole company and will form strong relationships with all internal teams. You will be responsible for training via Webex with your focus being onboarding clients and assisting them with their adoption of Dynamic Planner.

There will be a proactive/account management element to the role as needed. As we progress to support our clients digitally, you will be involved in supporting the Digital Training Manager with ideas and input. As we move to one system, you will work with our clients as they adopt this. Putting the client first is at the heart of everything we do, there is room for progression and growth within the role for the right candidate.

We will be a great match if you…

  • Are based in the UK
  • Thrive when working as part of a team to achieve a common goal
  • Are comfortable working in English
  • Are organised and can co-ordinate and prioritise work

What you can expect working for us:

  • A diverse, fun, enthusiastic team of skilled people
  • Cross-functional, product-oriented teams
  • Agile and lean mindset – a collaborative atmosphere where we develop and own our product together
  • Focus on real people – we base our changes on feedback from users

What we offer:

  • Competitive salary and discretionary annual performance related bonus scheme
  • Generous benefits, including 25 days holiday and annual increase
  • Personal development budget to help you learn and grow
  • Health and wellness programme to help you focus on you
  • Flexible working policy
  • Pension, Life Assurance, Payday treats and more!

We appreciate every interest from candidates in our company, but are able only to reach out to those who most closely match our needs. You can always keep in touch with us on LinkedIn, Twitter, and via our website.

Working at Dynamic Planner

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